I paid off my account in on the 03rd of August and to date - there is not paid up letter and the staff is not helpful.

To whom it may concern:

My account was sent to MBD attorneys and i settled with them on the 03rd of August 2017. It was a discounted rate and I paid it in full. To date, i do not have a paid up letter as i was advised that Edgars is still waiting for the attorneys. Today was worse when i contacted your customer care centre as that guy i spoke to told me there is nothing that Edgars can do until my the attorneys advise otherwise.

My frustration is that, it has been 8 weeks that i have been patiently waiting. The issue is on my credit record was listed as a bad debtor and ITC will not take the paid up letter from the attorneys as Edgars did not list the account as handed over to a 3rd party. ITC requires a document from Edgars, advising that the debt has been paid in full.

All i am asking for, is for the letter to be sent to me. I cannot be on the phone every second week trying to a get a letter from the Attorneys as well as from Edgars. Edgars should follow up with their attorneys and send me my letter. 8 weeks is a long time to wait. Please sort this out.