1 reviews | Active since Jul 2016

01 Jul 2016, 12:21

I need to know Why!!!!! Disgusted!

<p>I have been getting these disgusting calls from Edgars so they call themselves Legal department. I paid off the Edgars account in September last year. I have been getting electronic invoices since December that I owe them. As much as I thought that I paid them off, I thought it has been mistakes. Until I got these calls made by disrespecting people that told me that because they are calling me then I will pay for their telephone bills even though I never asked them to call me. I have asked to each and everyone of them to send me the statements as to see what I took from Edgars that sums up to R300.00 max. None of them reaches to a point where they atleast explain that to me. But the bottom line says I owe them. I am extremely disgusted by the way they handle this, Its not like I can not pay R300.00 BUT I just want to know what it is for. ThEY CALL ME ANY TIME THEY WANT TO. They are so arrogant</p> <p>Can Edgars really look into this because we do not want to be ********** due to being threatened by the word Legal Department.</p> <p>I want to know why I am being treated like this. Even when I am in the office with other people I am being called and told off sometimes they just hang up</p>

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Replies (1)
Edgars
Edgars's reply01 Jul 2016, 13:42
Official

Thank you for raising your concerns with us. We have escalated this matter to our collections department to investigate on the letter that was sent to you, upon investigation feedback will be provided shortly.

Your reference number is ********** 626/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.

Kind regards,
Edcon customer experience team,
***