MF
Michael F

1 reviews | Active since Jul 2015

16 Feb 2016, 08:17

I must pay for repairs on guaranteed watch

I bought a police watch at Edgars in August last year I had it four months and played golf with it on once in the rain and the light stopped working and it fogged up completely even though the watch is supposed to be water resistant. It is still under guarantee so I sent it for repairs they sent it back and all they did was clear the face of fog didn't't fix the light. So I sent it back now they say the light isn't under guarantee I must pay for the repairs. That is the most ridiculous thing I've ever heard from both police and Edgars really poor I've been without a watch now for 3 months

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Replies (1)
Edgars
Edgars's reply16 Feb 2016, 11:59
Official
Hello Mikecdp,

Thank you for bringing the above concerns to our attention.

Please be advised that your query is submitted to the stores management team for further assistance. Feedback confirming the correct team and conditions covering police watches will be provided to you within the next 48 working hours.

Please find below reference number for this query:
***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***