I'm disappointed in such a great franchise!

I was shopping at Edgars at The Glen on 1 Feb. The store was recently expanded and is now a huge store - which is wonderful. <br> However, I could not help but notice the lack of assistance on the store floor. No one was around to assist or help any of the lost customers (such as myself and others). Also, out of the multiple fitting rooms within this big store, only one fitting room was functional. The attendant present at the fitting room was a little rude (in that she never smiled when you smiled at her and was very abrupt when assisting you. She wasn't friendly at all - as much as I was trying to be). <br> Another issue I had was that at the till, I wanted to purchase a dress marked down to R175 from R317 - however, when scanned on the system, I was charged R200 for the dress - I only noticed this after my card was swiped. I pointed it out that there was an error and the cashier consulted with the manager in a different language and gave me back R25 without communicating with me in English (I don't speak or understand any other language). I find that offensive and rude.<br> I'm not satisfied with the service I've received. I always shop at Edgars and am disappointed now. I hope this changes