1 reviews | Active since Oct 2018
I just want to speak to someone!
I'm hoping someone knows the secret of how to get a response from Edgars' accounts department. Emails go unanswered, the accounts call centre refuses to help and the supervisors' direct number answers immediately, a voice tells you that you're important to them and then it just rings and rings (longest I waited was six minutes before I hung up), while you're paying for the call.
My final account was inadvertently paid twice and I'm trying to get the additional money back, but no-one will talk to me.
Thank you for bringing this matter to our attention. We apologise for the frustrations caused to you .Kindly advise if you have submitted all the document's to us for a refund as per the process, as we have tried calling you to no avail. We have escalated your refund request to our accounts department for further assistance and feedback will be provided .
***/GO
Kind regards
The Edgar's Customer Experience
Thank you for bringing this matter to our attention. We apologise for the frustrations caused to you .Kindly advise if you have submitted all the document's to us for a refund as per the process, as we have tried calling you to no avail. We have escalated your refund request to our accounts department for further assistance and feedback will be provided .
***/GO
Kind regards
The Edgar's Customer Experience
Thank you for bringing this matter to our attention. We apologise for the frustrations caused to you .Kindly advise if you have submitted all the document's to us for a refund as per the process, as we have tried calling you to no avail. We have escalated your refund request to our accounts department for further assistance and feedback will be provided .
***/GO
Kind regards
The Edgars Customer Experience
Thank you for bringing this matter to our attention. We apologise for the frustrations caused to you .Kindly advise if you have submitted all the document's to us for a refund as per the process, as we have tried calling you to no avail. We have escalated your refund request to our accounts department for further assistance and feedback will be provided .
***/GO
Kind regards
The Edgars Customer Experience