1 reviews | Active since Sept 2016
I have settled my account with Edgars but I am now being harrased for an account in arrears.
<p>I opened an Edgars account on 02 September 2008, my account number is ********** ********** 16234.</p> <p> </p> <p>My account was later in arrears with Edgars and I was handed over to the third party. January 2015 I went to Edgars store in Festival Mall Kempton Park and I paid an amount of which I can’t remember because my copy of receipt is no longer clear but the amount was over a thousand. I paid at the store because when I called the third party to enquire how to pay they told me that Edgars has taken over the account again.</p> <p>I paid R1000.00 in February and another R1000.00 in March. The next month in April ITC Business Administration called me to say that the account is in arrears and I told them that I am busy making payments, I then made payment arrangements with them to pay over R500.00 each month which I was paying on the 20th of every month (I have the proof of the arrangement letter).</p> <p>On 22 June I asked if I can settle the account and they gave me a settlement quotation of R5 591.44 and I paid the whole amount on the same day (I have the settlement quotation and the proof of payment), I received a letter stating that my account has been paid up in full on 23 June 2015.</p> <p> </p> <p>Lately I have been receiving sms’s saying that my account has been handed over to Nudebt because my account is in arrears I have defaulted payment, I called the number on the sms and explained to them that I set5tled my account I even sent them the proof but they keep saying that I owe Edgars and the sms’s are still being sent to me. They now claim that there’s another Edgars account number that hasn’t been paid and they keep harassing me.</p> <p> </p> <p>Please help as this is going to ruin my credit record and I can’t pay twice for one account while I made an effort to settle.</p> <p> </p>
Thank you for making contact with us regarding the old account .We have escalated the query to our accounts department for a full investigation as there is a balance on the account and feedback will be provided to you.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
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Thank you for making contact with us regarding the old account .We have escalated the query to our accounts department for a full investigation as there is a balance on the account and feedback will be provided to you.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***
