AV
Anna V
1 reviews | Active since Apr 2013
03 Dec 2015, 06:51
I have insurance WHY HAVE I BEEN HANDED OVER
If someone is reading this a response will be nice. <br> <br> I had insurance with Edgars for when i get unemployed they pay on my behalf. WELL this never happened and now I have to deal with *********** MBD attorneys who cant even send a statement and has placed me on Default. <br> <br> I want this matter resolved TODAY...wishful thinking
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Edgars's replyOfficial
03 Dec 2015, 17:27Hello Anna1981,
Thank you for bringing this matter to our attention. Please be advised when claiming for account protection plan the accounts needs to be up to date. The account protection was cancelled by the system as it was last billed in 2013. Account protection plan is an insurance claimed for retrenchment, permanent disability and death. The paperwork should be filled at the store. We apologise for the overall experience.
Please find you reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. Please be advised when claiming for account protection plan the accounts needs to be up to date. The account protection was cancelled by the system as it was last billed in 2013. Account protection plan is an insurance claimed for retrenchment, permanent disability and death. The paperwork should be filled at the store. We apologise for the overall experience.
Please find you reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon Customer Experience Team
***
Edgars's reply03 Dec 2015, 17:27
Official
Hello Anna1981,
Thank you for bringing this matter to our attention. Please be advised when claiming for account protection plan the accounts needs to be up to date. The account protection was cancelled by the system as it was last billed in 2013. Account protection plan is an insurance claimed for retrenchment, permanent disability and death. The paperwork should be filled at the store. We apologise for the overall experience.
Please find you reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. Please be advised when claiming for account protection plan the accounts needs to be up to date. The account protection was cancelled by the system as it was last billed in 2013. Account protection plan is an insurance claimed for retrenchment, permanent disability and death. The paperwork should be filled at the store. We apologise for the overall experience.
Please find you reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon Customer Experience Team
***