NH
Nancy H

1 reviews | Active since Feb 2015

16 Feb 2015, 14:32

I have been list on ITC by Edgars

I logged an application for a bond and was advised that I have an adverse listing from Edgars on my name. <br> <br> I went into the Durban West street branch and they advised me that there is no account listed under my id number. they also advised the I should contact the call centre. <br> <br> I called the call centre three time before being assisted, there was a consultant named Dudu that advised me I was handed over to an attorney firm and I should call them, I did that and they advised me I am not listed with they and I should call the call centre. <br> <br> So I called the call centre again and the consultant Gugu placed me on hold for 45minutes, I eventually cut the call. <br> <br> I do not have an account with Edgars, the consultants at the branch and call centre canfirmed it I have the recordings of the conversations. All I need from Edgars is a letter stating I do not have an account with them, I am 31weeks pregnant and the approval of my bond application depends on this letter.<br>

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Replies (1)
Edgars
Edgars's reply17 Feb 2015, 14:07
Official
Hello NancyHoffman1!,

Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.

Kindly be advised that your query has been forwarded to the accounts department to look into and assist.

Feedback will then be provided to you.

Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.

Thank you for your patience.

Kind Regards

The Customer Experience Team