ML
Michael L
1 reviews | Active since Apr 2014
11 Mar 2016, 14:46
I HAVE A INSURANCE RETRENCHMENT PACKAGE ON MY AC
I WENT INTO THE STORE AT SOUTHGATE<br> <br> MAILED ALL MY DOCUMENTS<br> <br> A: RETRENCHMENT DOCUMENTS ( WORK COULD NOT AFFORD ME ()<br> B: SAW STORE MANAGER I THINK ANDREW AT SOUTHGATE EMAILED HIM ALL MY DOCS AFTER WAITING 4 HOURS<br> C: HOLLARD CONFIRMED MY DOCUMENTS WITH A REFERENCE SMS STATING I NEED TO RATE THE SERVICE<br> D: NOW THEY STILL ASKING MONEY AND I HAVE NO TIME TO KEEP GOING TO STORE<br> <br> <br> MY INSURANCE AT HOLLARD ON THE ACCOUNT COVERS ME IN EVENT OF NOT BEING ABLE TO PAY
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Edgars's replyOfficial
14 Mar 2016, 15:02Hello Machine777,
It is with great displeasure to hear about your overall service experience.
Please be advised that your query is submitted to our regional credit office management team for urgent assistance. Feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience.
Please be advised that your query is submitted to our regional credit office management team for urgent assistance. Feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply14 Mar 2016, 15:02
Official
Hello Machine777,
It is with great displeasure to hear about your overall service experience.
Please be advised that your query is submitted to our regional credit office management team for urgent assistance. Feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience.
Please be advised that your query is submitted to our regional credit office management team for urgent assistance. Feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***