I hate Edgars!!!

I wish I could give zero stars. I owed money to Edgars and haven't been able to pay due to being unemployed and my husband being retrenched. I finally managed to gather the entire amount owed together and paid them the R2951.25 on the 10th November 2020, 6 days after receiving the email notification from a place called Nimble. I call Edgars customer care to notify them that I have paid and to ask them where I can send my POP. I was told I would be transferred to the accounts dept. Little did I know that Edgars account dept. apparently no longer exists. You just cannot get through to them. So I managed to get hold of Nimbles contact number and I called them. I told them I have made payment. I sent the POP to *** and ***, but had no reply via email so I had to call them again. I was then told it would take 48 hours to reflect. I expressed my concern that I was worried that additional charges would be added to my account and I was assured that no additional charges would be charged to me and that they had also made a note and had escalated my case to a supervisor. I waited and waited and no one came back to me. I finally decided to call them back on the 16th November 2020, to find out that they had received my payment, added an additional charge of just over R300 and had not sent me the paid up letter I had requested.

WHY AM I BEING CHARGED ADDITIONAL CHARGES?!?!?! I PAID THIS ACCOUNT IN FULL. BOTH MY HUSBAND AND I ARE UNEMPLOYED DURING THIS PANDEMIC YET WE STILL MADE A PLAN TO PAY THIS ACCOUNT IN FULL, WE ARE ABOUT TO BE EVICTED FROM OUR HOME BECAUSE WE CAN NO LONGER AFFORD OUR RENT AND YOU DO THIS!?!!?! YOU HAVE THE AUDACITY TO ADD CHARGES?!?!? THIS NEEDS TO BE CORRECTED IMMEDIATELY.