i had a bad experien...

i had a bad experience with edgars, my wife and myself we have been asking them to close my wife's account since march 2020, every time we get hold of them they say they will close it, until now they have not close it, i am asking for help i don't know what more i need to do this is the second review, they never tried to contact us after the 1st review, all we want is the account to be closed under my wife's name.