AM
Angeline M

1 reviews | Active since Jul 2015

09 Jul 2015, 17:13

I feel discriminated

It was such a nightmare for me to have an account opened for me at Edgars in June 2015. I went to Edgars Canal walk with all the required documentation and this included my passport, work permit, pay slip, proof of residents, and my bank statement. I advised the agent that was helping me that I wanted to open an account and she immediately took out a card that she scanned to activate. As soon as I handed my passport to her and she realized that I'm foreign she changed her tone and attitude. I was speaking to her in proper English, however she would speak to a colleague next to her in a native language. I felt very discriminated and I was already telling my self that this application will not be approved due to the way she treated me whilst taking my details. After taking all my details she advised that I will get an sms to confirm if my application is approved. A week passed without hearing from Edgars and I had to go back again. I was advised that my application was decline as Edgars could not confirm my employment details. For Christ's sake I went with my contract of Employment even which I was told would not be relevant for the application. I was declined because I 'm a foreign

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Replies (1)
Edgars
Edgars's reply13 Jul 2015, 13:02
Official
Hello Angiemuks2,

Our attempt to contact you at 11:20 was unsuccessful.

Please note we have referred this query to the New Accounts department to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. We apologise for the overall unpleasant service. Customers are the life blood of this organisation and it is our daily mandate to render excellent service and treat them equally. Measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

Kind regards.
Edcon customer experience team.
***

Best regards,