I feel cheated by edgars

Edgars has been taking money for SMS AIR SUBSCRI, CC CONTROL CHAT - R115 AIRTIME + 100 SMS and MOBILE CONTENT. I asked them to share the call recording indicating that I took up this offer. I have been going from pillar to post to get this call recording. I final got hold of it. I listened to the call recording and they sold it to me as a benefit for being an edgars member and did not mention the costs associated with it from the start. The agent argued that they mentioned the cost at the end of the call but it was not clear and why was this not mentioned before take up?

I have not used the airtime, sms and any data from them and I did not receive any monthly confirmation or note that I have these products like they are supposed to do according to TCF. I have asked them to share this information because I am not happy that they have been taking money of my account for something that I have never used and I have not received any monthly note that I have data, airtime and SMS to my disposal like all other companies do. I have a contract with MTN and they send me a monthly sms when they load my airtime, data and SMS. Why is this not done by edgars as well. Now they are hiding behind the call recording and that they send me an initial SMS that has a link where the data is.

First of all this was sold as a benefit and not a new product. Furthermore, I have not been aware that I am receiving data and airtime on a monthly basis from edgars. there has been NO monthly communication about this.

I am furious about this and I want a detailed explanation about all of this, refund and I want my account cancelled.