I DO NOT OWE YOU REMOVE MY NAME FROM LISTING!!!!!!!!!!!!!!!!!!

so i settled my areas account on the 14 of december 2018, Just as i try get a new car Edgars pops with a negative listing on the beauro of R65, when i call the customer care i am told that i have a balance of R200 odd rands, I am unable to get a paid up letter as this needs to go through certain departments before the letter can be printed.I do not have 7 days for me to wait while they drag their feet. 10 months ago the account was settled and why is it still listed. again if i did owe them why is that they had not called back to let me know i still owe? I was given a number to call *** which is constantly engaged when i call it. CAN I HAVE A PAID UP LETTER SO THAT I CAN GET THE CAR I WANT. THE DEALERSHIP WILL NOT WAIT FOR EDGARS 7 DAYS BEFORE SELLING IT. I was given a manager number as well, Sandile *** which just rings and says user is on a call. I am so ****ed, how do i pay and 10 months later i am listed as still in areas ***! FIX THIS **** ASAP I DONT ****EN HAVE 7 DAYS **** MAAN! NXA!!