I could soon be homeless thanks to Edgars

Last year June I settled my account with Edcon. I've been calling in every month ever since to request my paid up letter. It has been almost a year, and I have still not received it, nor has the system been updated. At this point I've put in notice at my place of residence and app**** for a new apartment. My application has been rejected because my credit score is not up to standard due to all systems showing that I still owe Edgars thousands of rands even though this was paid up ages ago!!! When renting property in Jhb, these organisations are very strict with credit checks - understandably so - so can somebody from Edgars please tell me if I can put up a tent in 1 of your stores, or if I should build a shack somewhere. Please tell me! Or maybe somebody can simply give me what I've been requesting for 10 months now.