I closed my account because of inconsistencies.

I reopened my Edgar’s account in May 2025 after they had declared bankruptcy. I made a small purchase. The first red flag was the debit order I never agreed to, going off. When I called him to request that they remove the debit order, they told me they were unable to and that I had agreed to it but I had never. I never even received the confirmation sms from my bank to allow the DebiCheck. I then put in a request to the bank to have it stopped. The second red flag is windI finished paying off my account, I had a zero balance but saw that a service fee and interest on the service fee was still being charged. When I called into enquire this because it goes against their (Edgar’s) policy, I was told that in order to stop having the service fee charged I need to call in, get a settlement amount, pay the amount and only then will they stop charging a service fee. This is ridiculous! I have never had a company charge a service fee when the account had a zero balance and have never had to call in to get a settlement amount. Surely their system can “see” when customers have paid in fully. It is ridiculous to expect customers to call in and ask for a settlement amount whenever they want to pay off a small purchase. Had it been a payment arrangement because of arrears that I had, it would make sense but this was an ordinary purchase and payment.

On both occasions I was asked to go back to the contract I had signed but it was never emailed to me with the terms and conditions. When I request it, I am told they do not have access to it and I need to email admin because they do not have a contact line.

I am now closing my account with them. The administration is not worth it.