i cant access my account

morning,<br> I have opened an Edgar's account last year I was a student and employed at the same time I lost my job and I couldn't pay my account anymore which was opened with my student card but now I am full time employed my account was in arrears I have settled the amount but Edgar's has blocked my account my account yet on my statement it states I can still buy because I have credit I have been to 3 of Edgar's branches in Soweto in Johannesburg but sill nothing is happen I have always been happy with Edgar's till now please try and action my request I tried to reapply it still says I already have an account please reopen my account please I went to Edgar's with my bank statement with my payslip still I'm not receiving help hoping now that I have taken father steps you action and serve me as a customer my number:*** my account no: *** zingisa nxasana.