HD
Hermien D
1 reviews | Active since May 2009
09 Mar 2015, 11:25
I cancelled my club policy and get billed R118.87?
Due to the bad service I received regarding this ***/GO I cancelled the policy with Edgars Club. I only wanted to continue with the funeral policy of R21. This month they deducted R118,87? Are you kidding me? Please refund me immediately. This is against the NCA and extremely unprofessional conduct!
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Edgars's replyOfficial
10 Mar 2015, 12:28Hello hdelport,
We are deeply sorry for the overall experience. Kindly note the policy is R25 and the remaining amount charged was for air SMS subscription. Kindly note we have referred this matter to the RMCS department to cancel and reverse the amount back into your account. Please accept our sincere apology for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Kindly note the policy is R25 and the remaining amount charged was for air SMS subscription. Kindly note we have referred this matter to the RMCS department to cancel and reverse the amount back into your account. Please accept our sincere apology for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply10 Mar 2015, 12:28
Official
Hello hdelport,
We are deeply sorry for the overall experience. Kindly note the policy is R25 and the remaining amount charged was for air SMS subscription. Kindly note we have referred this matter to the RMCS department to cancel and reverse the amount back into your account. Please accept our sincere apology for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Kindly note the policy is R25 and the remaining amount charged was for air SMS subscription. Kindly note we have referred this matter to the RMCS department to cancel and reverse the amount back into your account. Please accept our sincere apology for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***