I can now understand why you are doing so poorly and being threatened with closure

I have been trying to resolve a query with Edgards for over a month. I have multiple problems and have spoken to the Gateway Manager, Premi Reddy, who initially assisted, but also became arrogant and advised that I should contact the customer service centre, when I requested the contact number for Edgars general manager. She assisted me, after her staff's shocking behavior, but fell short when she advised that an item I was looking for could not be found. A few days later, I found it at Pavilion store and purchased it.

My current query is with Waterfront store in Cape Town. This has been ongoing for over a month. I have sent several emails to the store manager, Jasmin, but she does not think that I am important enough as a customer, to respond so that my query can be resolved.

I called the customer service department and they refuse to advise how I can get in touch with any of the regional managers in Edgars. I spoke to Mbali Mmisi from the customer services centre, who kept me on hold for 10 minutes, before cutting the call off, whilst I hung on, waiting for her manager to take my call. She insists on giving me the Waterfront store number: 021- ********** to call, even though I told her that this number rings a few times and then cuts off.

Please can someone in general management contact me so that I can go through the numerous problems that I have been experiencing with Edgars and the store managers are not interested.

If this is the way you treat your customers, no wonder your business is in serious financial trouble.