GN
Gugulethu N
1 reviews | Active since Jun 2014
09 Feb 2015, 15:23
I called and she hang up on me
I Just called the call centre asking with regards to the sms i received.I needed some clarification as i made payment on the 24 January and my statement included the errors for me to make payment.I call spoke to some lady who was rude to me because i couldn't understand why i received a sms when i made payment in January.I need you to listen to my call i made from *** and i want that person to write a letter of apology to me as im still talking to her and she decide to hang up on me.How do you hire such rude people because if talking to me is not important she should have transfer my call to another agent who could assist me with respect.Im so disgusted with your company agent.
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Edgars's replyOfficial
11 Feb 2015, 12:41Hello gugulukame,
Thank you for raising your concerns with us. Please note you were required to make a payment of R1554.43, and which you only made a payment of R1282.00. There is still a past due on the account that also includes the new instalment for the month. With regards to the consultant who hang up on you; for that we deeply apologise. Please note we have referred this matter to the accounts department manager to address with the agent who was assisting you. That is certainly not the type of service we render to our customer. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note you were required to make a payment of R1554.43, and which you only made a payment of R1282.00. There is still a past due on the account that also includes the new instalment for the month. With regards to the consultant who hang up on you; for that we deeply apologise. Please note we have referred this matter to the accounts department manager to address with the agent who was assisting you. That is certainly not the type of service we render to our customer. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Edgars's reply11 Feb 2015, 12:41
Official
Hello gugulukame,
Thank you for raising your concerns with us. Please note you were required to make a payment of R1554.43, and which you only made a payment of R1282.00. There is still a past due on the account that also includes the new instalment for the month. With regards to the consultant who hang up on you; for that we deeply apologise. Please note we have referred this matter to the accounts department manager to address with the agent who was assisting you. That is certainly not the type of service we render to our customer. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note you were required to make a payment of R1554.43, and which you only made a payment of R1282.00. There is still a past due on the account that also includes the new instalment for the month. With regards to the consultant who hang up on you; for that we deeply apologise. Please note we have referred this matter to the accounts department manager to address with the agent who was assisting you. That is certainly not the type of service we render to our customer. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***