rW
roxanne W
1 reviews | Active since Nov 2014
16 Sept 2015, 13:52
I asked why her attitude so bad : she said... .
I got an edgars account under the impression from a lovely gentlemen that edgars is the one clothing account department that has good service.<br> <br> From being harassed with emails and sms' in the space of a week. To battling to get through today to various departments. Today's phone call was the tip of the ice berg for me. <br> <br> I have never had such a sour consultant in my life and when I asked her why she has a bad attitude she decided to respond with sarcasm. <br> <br> Why is it that I being a club member has to face constant bad service from edgars?<br> <br> I'm utterly livered with anger. And will never recommend edgars to anyone
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Edgars's replyOfficial
17 Sept 2015, 13:06Hello roxcvw,
Thank you for raising your apprehensions with us. Kindly note the collections department need to contact customer in order to distinguish the lapse in payment. The SMS's are also sent by the system if there is a default in payment. However, the manner in which the agent addressed you was unacceptable. We have referred this query to the collections department manager to address.
Kindly make payment arrangements by contacting our collections department on ***and a note will be made on the account. We apologise for the overall experience. If you have already made payment arrangement, then the collections
department manager will address
Please find your reference number: ***/GO
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. Kindly note the collections department need to contact customer in order to distinguish the lapse in payment. The SMS's are also sent by the system if there is a default in payment. However, the manner in which the agent addressed you was unacceptable. We have referred this query to the collections department manager to address.
Kindly make payment arrangements by contacting our collections department on ***and a note will be made on the account. We apologise for the overall experience. If you have already made payment arrangement, then the collections
department manager will address
Please find your reference number: ***/GO
Kind regards
Edcon customer experience
***
Edgars's reply17 Sept 2015, 13:06
Official
Hello roxcvw,
Thank you for raising your apprehensions with us. Kindly note the collections department need to contact customer in order to distinguish the lapse in payment. The SMS's are also sent by the system if there is a default in payment. However, the manner in which the agent addressed you was unacceptable. We have referred this query to the collections department manager to address.
Kindly make payment arrangements by contacting our collections department on ***and a note will be made on the account. We apologise for the overall experience. If you have already made payment arrangement, then the collections
department manager will address
Please find your reference number: ***/GO
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. Kindly note the collections department need to contact customer in order to distinguish the lapse in payment. The SMS's are also sent by the system if there is a default in payment. However, the manner in which the agent addressed you was unacceptable. We have referred this query to the collections department manager to address.
Kindly make payment arrangements by contacting our collections department on ***and a note will be made on the account. We apologise for the overall experience. If you have already made payment arrangement, then the collections
department manager will address
Please find your reference number: ***/GO
Kind regards
Edcon customer experience
***