I am trying to open an Account and cannot get feedback from anyone!

I app**** for the account online. Most online shops send a confirmation email. I did not. After four days had passed I emailed the New Accounts....No response....I emailed again and they said I must go into the shop to open an account, which is not true.

I then attempted phoning, the guy I was speaking to said that he has escalated my issues and that the accounts department will get back to me that very day...nothing.

I have now received an email that my request has been escalated AGAIN??

I just want to the status of my Account? This is unbelievable.

And what on earth is a 'Golden Opportunity' because apparently I logged one....wha?