MC
Manuel C
1 reviews | Active since Oct 2010
22 Nov 2015, 18:14
I am Totally Flabbergasted
refer to complaints<br> dd18 may 17h07 <br> 2 jul 09h15, <br> 12 june 10h43 , <br> 18 AUGUST<br> 14 september<br> Wed 14 Oct<br> I am totally flabbergasted, shocked amazed, not even sure what to say.<br> From the abovementioned dates I am trying to get my account sorted out. Sadly each time I get my statement , I am flabbergasted that still Edgars has not sorted out my account. Please do me a favour once you have sorted out this query/complaint please email me a statement of my account as proof that the query has been closed<br>
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Edgars's replyOfficial
23 Nov 2015, 15:06Hello manny68,
Please accept our sincere apologies for the overall service experience.
It is with great disappointment to hear that your query is still not resolved. We can understand how upsetting this incident must be for you especially when numerous emails have been sent to our organisation in attempt to resolve your query.
Please be advised that your query has been escalated to the most seniors management team from our online department for investigation purposes. Upon their findings we can assure you that concrete feedback will be given to you confirming resolution. Once the matter has been resolved we sincerely hope that you will continue to give us opportunities to service you as your patronage is important to us.
Once again please accept our sincere apologies for the lapse in service.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the overall service experience.
It is with great disappointment to hear that your query is still not resolved. We can understand how upsetting this incident must be for you especially when numerous emails have been sent to our organisation in attempt to resolve your query.
Please be advised that your query has been escalated to the most seniors management team from our online department for investigation purposes. Upon their findings we can assure you that concrete feedback will be given to you confirming resolution. Once the matter has been resolved we sincerely hope that you will continue to give us opportunities to service you as your patronage is important to us.
Once again please accept our sincere apologies for the lapse in service.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Edgars's reply23 Nov 2015, 15:06
Official
Hello manny68,
Please accept our sincere apologies for the overall service experience.
It is with great disappointment to hear that your query is still not resolved. We can understand how upsetting this incident must be for you especially when numerous emails have been sent to our organisation in attempt to resolve your query.
Please be advised that your query has been escalated to the most seniors management team from our online department for investigation purposes. Upon their findings we can assure you that concrete feedback will be given to you confirming resolution. Once the matter has been resolved we sincerely hope that you will continue to give us opportunities to service you as your patronage is important to us.
Once again please accept our sincere apologies for the lapse in service.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the overall service experience.
It is with great disappointment to hear that your query is still not resolved. We can understand how upsetting this incident must be for you especially when numerous emails have been sent to our organisation in attempt to resolve your query.
Please be advised that your query has been escalated to the most seniors management team from our online department for investigation purposes. Upon their findings we can assure you that concrete feedback will be given to you confirming resolution. Once the matter has been resolved we sincerely hope that you will continue to give us opportunities to service you as your patronage is important to us.
Once again please accept our sincere apologies for the lapse in service.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***