I am sick and tired of the incompetency with Edgars and their systems!!!!

<p>My claimed with Edgars Finrite for a s3 mini that was lost. It was a long straineous process but Samantha Hartebees was able to assist me with the claim. On the 31st March 2016 we were in contact with this. My son lost his cellphone again, but now he is being told that the phone is aproved for R1000. Why the hell would that be the case when he had a Huwei P8. On the 1 Apr the claim was approved for R2999 with an excess of R350. My son wanted the P8 Lite, then we had to pay R500 extra for this. Now how the hell will it go from R2999 to R1000? You people need to do your jobs properly and I am sick and tired of this incompetency. I want this resolved ASAP as he remains without a phone now.</p>