BL
Bonolo L

1 reviews | Active since Sept 2015

19 Jul 2016, 20:21

I AM SERIOUSLY STAYING AWAY FROM EDGARS MAFIKENG

<p>I have been to this shop on several occassions and my experience was terrible. Recently I visited the shop again, I was chased away like a DOG. It was almost knock off time when I was in the store and I got there before the doors were closed, I made a payment and as I was leaving the store I saw a nice pair of shoes and I was busy looking for my size in their untidy shelf.</p> <p>The cashier screamed at me "are you paying or what, we also have families to get to, and the ****s are waiting for us outside" I didnt dignify her unrulliness with an answer. I didnt even ask to see the manager because this was not a first unpleasent encounter with the EDGARS STAFF. </p> <p>For my own sanity I will stay away from this store. Their cosmetic section should seriously consider closing down;</p> <p>1. They don't have enough stock</p> <p>2. They hide and lock away their testers, the reason is that "we ***** and misuse them"</p> <p>Go to big cities like Pretoria Menlyn 40% of the store is stocked with hundreds of perfumes and cosmetics, youo can test and retest the whole day. The personel has good customer service and marketing trategies you will never leave the store empty handed you would rather exceed the budget. </p> <p> </p> <p>EDGARS MAFIKENG PLEASE TAKE YOUR STAFF TO CUSTOMER CARE COURSES OR YOU WILL LOOSE REVENUE.</p> <p> </p>

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Replies (2)
Edgars
Edgars's reply20 Jul 2016, 09:26
Official

Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store. Please be advised we have raised your concerns with our in store management team to insure this service will not be rendered again.

It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.

Your reference number is ********** 140/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

BL
Bonolo L's update23 Jul 2016, 22:26
Reviewer Update

Thank you Peter

Edgars has rep**** and promised to rectify and discourage such bad customer relations with their staff member. Your site is very usefull, consumer rights are now taken into cognisance. South Africa will be a better place.

Thank you