I am paying for insurance that i dont want and that i have tried to to cancel telephonically in store but the person on the other end decided she's just going to put the phone down in my ear.

I have an account with Edgars for more then 2years. When you open the acc then they tell you about all sorts off insurance that make your installment higher. Someone from the Edgars Greenacres branch tried to assis me to cancel the funral policy of Jet stores but the phone was put down in my ear, nobody came back to me. I was furious because i also work with the public. I only want my Ohone insurance and the insurance that will cover my account should i pass on. Can somebody please assist by taking those othe insurances off please. I am really prepared to take this matter to the ombudsman. Id number ***. Cell ***