I am not a security guy!!!!

Good day<br> <br> I am a value Edgar's account holder my records are clean and I have been supporting Edgar's for more than 7 years now.<br> It was very DISTURBING to walk in to the East Rand mall branch on the 18/05/2015 and to be told by a Department Manager (Mduduzi Ngwenya) that they NOT going to assist me cause it's not their line of job.<br> On the 16/05/2015 I purchase a number of items at the Lakeside Mall branch which one of the was a R799 TM JEWIN Shirt, the teller from the Lakeside mall store accidentally forgot to remove the security tag which led me to come to the EastRand mall to remove it cause I work much closer to this side. Mduduzi Ngwenya (department manager) without remose told me straight in my face that he won't help me cause HE IS NOT A SERCURITY GUARD, which to me a first step of being a leader (DEPARTMENT MANAGER) is to understand a customers needs and give great service before you brush them off, I am very disappointed at his behavior and his lack of leadership I need something to be done as I am taking this matter feather.