I am not a Customer
Got a phone call from a Riann claiming to be from Edgars and wanting to give me a VIP account or something. I had an Edgars account that I was not using. Randomly went into a store about hald a year ago to check if my account was still active. I was then told that my account was inactive and closed. My card was tested on the system. Want to know if I have or do not have an Edgards account?
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Edgars's replyOfficial
08 Feb 2016, 15:09Hello Seriphin,
Thank you for bringing the above concerns to our attention.
Please be advised Travel desk is one of the 3rd parties in partnership with our Edgars club department, your details were included on our submission list for marketing purposes. It seems like an outdated list was used. We have informed them to remove your detals and also have sent them an updated data with active account holders.
Please accept our sincere apologies for any frustrations occurred.
We would like to assure you that your account is no longer active in our database as off May 2014.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Please be advised Travel desk is one of the 3rd parties in partnership with our Edgars club department, your details were included on our submission list for marketing purposes. It seems like an outdated list was used. We have informed them to remove your detals and also have sent them an updated data with active account holders.
Please accept our sincere apologies for any frustrations occurred.
We would like to assure you that your account is no longer active in our database as off May 2014.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply08 Feb 2016, 15:09
Official
Hello Seriphin,
Thank you for bringing the above concerns to our attention.
Please be advised Travel desk is one of the 3rd parties in partnership with our Edgars club department, your details were included on our submission list for marketing purposes. It seems like an outdated list was used. We have informed them to remove your detals and also have sent them an updated data with active account holders.
Please accept our sincere apologies for any frustrations occurred.
We would like to assure you that your account is no longer active in our database as off May 2014.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Please be advised Travel desk is one of the 3rd parties in partnership with our Edgars club department, your details were included on our submission list for marketing purposes. It seems like an outdated list was used. We have informed them to remove your detals and also have sent them an updated data with active account holders.
Please accept our sincere apologies for any frustrations occurred.
We would like to assure you that your account is no longer active in our database as off May 2014.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,