1 reviews | Active since Aug 2014
HUMILIATING SERVICE FROM CASHIER
Since me and my hubby are together 4 years ago we mostly only shop at Wonderboom Junction Edgars. Since then I am the only one who does the shopping as hubby hates shops. Never ever have I had a problem to buy with his card not even before we were married. We did not even know I have to get a additional card for myself until today. I went to buy shoes, underwear and a pair of pants for our 3year old son. I placed the items on the counter and informed this Goodness that I please want to pay R300 before buying these items on account. She did not greet nor approved my request. After she took the cash she started screaming at me: \This is not your account you cannot buy on this account"Puzzled and humiliated I asked her What seems to be the problem I always buy on this acc for our family. She continued talking to me very loudly with other customers staring: \""That is not right and not my problem\"" and then she took my items away and walked away from the pay station. This happened infront of my 3 year old and THAT is unacceptable!!!"""
It is with great displeasure to hear of the overall experience. For security reasons you need to have dual card, but the manner of approach was wrong, thus we have notified management of this query. We can understand how unpleasant that was for you and for that we sincerely apologise, but we assure you the store manager will address this with Goodness, and concrete feedback will be given to you shortly.
We apologise for the overall experience. ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
It is with great displeasure to hear of the overall experience. For security reasons you need to have dual card, but the manner of approach was wrong, thus we have notified management of this query. We can understand how unpleasant that was for you and for that we sincerely apologise, but we assure you the store manager will address this with Goodness, and concrete feedback will be given to you shortly.
We apologise for the overall experience. ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***