humiliating experience at Edgars chatsworth

I am so extremely disappointed and disgusted at the behavior of your manager at the Edgars store in Chatsworth never in my life have been so humiliated or stripped of my dignity like this before. I purchased a dress and two t shirts on the 25th of September 2021. Within the course of the next few days I contracted COVID 19 and have literally been through hell for the past few weeks with my sister even being on oxygen and almost not making it. I’ve been through so much hence I did not have time to come neither could I as I was infected with COVID 19 so if I had been able to come to the to the store sooner to return the dress that does not fit me I honestly would have. I have been a loyal customer of Edgars for years and years and I honestly never been made to feel like this my whole life I feel so humiliated. Today I rushed to the store as tomorrow is the 25th and would mean that is my last day since your bluff store closed I rushed to Chatsworth where I bought the items only the one did not fit and that was the one I was returning. Initially I asked the clerk to check if he could find a larger size for me as this one did not fit me he Checked and then advised that he only had one but it’s on laybye so I said no problem. He then went in the back and comes back saying he cannot return the item as it has and I quote a “fragrant stench” firstly staff should be trained how to speak but this was apparently the manager that interacted with me today I asked her what are you trying to insinuate as I have not worn it because I’ve been terribly ill the whole time any the measly R229.95 that I paid for this dress means nothing to me but the lady humiliated me in front of all the other customers in the store … I literally bought this dress tried it on for a minute it did not fit me put it back in the packet, did she smell the dress when I purchased it ? … what ever fragrant stench she is speaking about could have even been someone else who perhaps tried it on in the store and didn’t take it I have no idea what she’s even speaking about but she really embarrassed me … I will never ever shop at Edgars anymore as I’ve never been treated like this by any other store or any other person in my life completely humiliated and made to look like a fool a ***** (by insinuating that I wore it ) and then Like a person that has poor hygiene because I honestly do not know what she meant by fragrant stench did she even think of all of the possibilities before humiliating me in front of all the our customers in the store 😭😭😭😭😭😭😭😭😭😭. I am absolutely shattered. i was asked on social media for my number however they have still not contacted me since 8 this morning.