PS
Petro S
1 reviews | Active since Sept 2011
02 Aug 2015, 16:30
Humiliated by Security
DIE SLEGSTE ERVARING OOIT.... EDGARDS KEY WEST... Sjoe mense, wat n ongelooflike on-aangename ervaring vanoggend in Edgards Key west!!... Ek gaan gou na kerk daaraan om vir my parfuum re koop. Ek betaal dit en op pad uit stop die sekuriteit my omdat die alarm by die deur afgaan. Ek verduidelik aan hom dat die bewys van betaling binne in die pakkie is van R 890-00 vir die aankoop. Maar nee, hy wou niks weet nie, en roep toe die hoof van sekuriteit. (Die aarde kon my insluk).... Ek is weg geneem daar na die \Managers Office"wat nie daar was nie"
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Edgars's replyOfficial
03 Aug 2015, 16:31Hello mpsrjs,
Thank you for notifying us of the unpleasant shopping experience at the Key West branch. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We acknowledge that you were humiliated and that is certainly not the type if service that indicates our standards.
Customers are the life blood of this organisation and it is our daily mandate to treat them like kings. This query was referred to the Regional Manager to address, we assure you that your concerns did not fall on deaf ears.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant shopping experience at the Key West branch. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We acknowledge that you were humiliated and that is certainly not the type if service that indicates our standards.
Customers are the life blood of this organisation and it is our daily mandate to treat them like kings. This query was referred to the Regional Manager to address, we assure you that your concerns did not fall on deaf ears.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply03 Aug 2015, 16:31
Official
Hello mpsrjs,
Thank you for notifying us of the unpleasant shopping experience at the Key West branch. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We acknowledge that you were humiliated and that is certainly not the type if service that indicates our standards.
Customers are the life blood of this organisation and it is our daily mandate to treat them like kings. This query was referred to the Regional Manager to address, we assure you that your concerns did not fall on deaf ears.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant shopping experience at the Key West branch. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We acknowledge that you were humiliated and that is certainly not the type if service that indicates our standards.
Customers are the life blood of this organisation and it is our daily mandate to treat them like kings. This query was referred to the Regional Manager to address, we assure you that your concerns did not fall on deaf ears.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Best regards,