Humiliated

<p>My wife app**** for an Edgars account online, last week. She submitted her bank statement and ID in the application. Approval was quick and she was told to take her ID and the reponse SMS to collect her Thank You card at the nearest store. I accompanied her to Edgars in Sandton where she wanted to us to shop for her graduation's outfits. When we got to the new accounts desk, we were told to go ahead and shop, the card would be made available to us afterwards. She was told the card would come with R9500 buying power. When we were done shopping (trolley and all), we went back to the new accounts desk, where after my wife had answered a few questions on the phone, we were basically told that they were still "investigating" her application. "They will call you", the lady in attendance said. For a minute we thought she meant to expect a call within a few minute. But it only sunk in when she told us it was okay for us to leave the trolley where we were standing. We were so humiliated we couldn't even talk to each other on our way back home. It were better if her application's approval had been reversed before we even got shopping. But to be told that her application is being investigated, like there's something dishonest about it was so humiliating. As a husband, to stand there helpless and unable to protect my wife from such just made it worse. No apologies offered. No exploanations offered. Nothing. We were left feeling like **********. The way out was such a long walk of shame we even had a hard time finding the exit - discombobulated and confused.</p>