Huge Disappointment

I find it odd that a company as your size does not have a manual system for laybyes when your systems are offline. I went to your Somerset Mall store in Somerset West to pay for my kidz laybye , travelled 25 kms to and 25 kms back only to be told i cannot be assisted due to offline systems. I dont even need to point out how big of an inconvenience this is. I need to call in each day and find out if your system is online in addition i need to ckme back during the week , of which that will not be possible. I am leaving for the Eastern Cape next week friday . Now tell me if i cannot fulfil thix today how on earth will i be able to?