HOW TO MAKE A QUICK 50 BUCKS
Not for the first time I have purchased something at Edgars & the price tag & the bar code do not match. I bought my partner a pair of trousers at the Cradlestone branch last Saturday. The tag said R399 but when they scanned them it scanned R449. I did not notice until I had left the store & the amount came through on my bank sms message. <br> I went back to the store immediately.<br> What also amazes me is that the lady behind the counter did not say a thing about the price difference. I hope she did not notice otherwise she was part of the problem!<br> I got my R50 back after waiting for the manager to come & authorise the reversal. The customer service at Cradlestone is terrible, it took the duty manager a very long time to make his way to the till! <br> As I say this is not the first time Edgars have added R50 to purchased items. I*'m just lucky that I notice, how many shoppers don't & get **********?<br> Shame on you Edgars!
It is with great displeasure to hear of the overall experience. Edcon sets high standards for the service rendered to customers, and any service not indicative of our standards should be addressed accordingly. Please note the store manager will address all concerns raised so to avoid the re-occurrence of this nature. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
It is with great displeasure to hear of the overall experience. Edcon sets high standards for the service rendered to customers, and any service not indicative of our standards should be addressed accordingly. Please note the store manager will address all concerns raised so to avoid the re-occurrence of this nature. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
