1 reviews | Active since Jul 2010
How to lose a customer in 40 minutes
I see that there are cameras at the main pay point and any one can do a case study \ How to lose a very good client spending R 2000 per month in 40 minutes"They must look at the footage from 14h50 today the 4/6/2015 until 15h30. I was the first in the queue with about 15 customers behind me. Two cashiers just stopped and started to count their money. At first I thought that the systems were off but then much later I heard the 2 cashiers only work until 3 p.m. and just stand there. I was stunned because for one moment I thought that I was standing in one of the government offices because that is the service levels were are used to but not in a retail store. The supervisor behind the tills just looked bewildered and did absolutely nothing to help the customers (I actually thought it was a guy fixing the computers). To cut a very long story short I have asked them to reverse all my items because then my cashier took 15 minutes just to help me because of a slow computer. What makes everything worse are the bad attitude "
It is with great displeasure to hear of the unpleasant and ********* service from the staff at the above branch. Edcon sets high standards for the service rendered to customers and any service not indicative of our standards should be addressed accordingly. The store manager will review this matter and discuss with the staff. We assure you disciplinary proceedings will be adhered to, so to avoid the re-occurrence of this nature.
Customers are the life blood of this organisation and it is our daily mandate to render excellent and professional service
The store manager will revert with feedback shortly.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the unpleasant and ********* service from the staff at the above branch. Edcon sets high standards for the service rendered to customers and any service not indicative of our standards should be addressed accordingly. The store manager will review this matter and discuss with the staff. We assure you disciplinary proceedings will be adhered to, so to avoid the re-occurrence of this nature.
Customers are the life blood of this organisation and it is our daily mandate to render excellent and professional service
The store manager will revert with feedback shortly.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***