MZ
Manfred Z

1 reviews | Active since Oct 2015

29 Jan 2017, 15:38

How to chase away customers

<p>I won a R 200 discount code when shopping for R 1000 or more. However, after spending lots of time getting about R 1400 worth of pants and shirts, I was told that some items were on promotion and so the discount code could not be used. Unless I wanted to pay full price, ignoring the promotion. The "price" won simply states 200 off when spending 1000 or more - no other conditions. Well, I will certainly think twice before shopping at Edgars again. Thank-you for wasting my time. Nice ploy to get people to shop at Edgars.</p>

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Replies (2)
Edgars
Edgars's reply30 Jan 2017, 09:09
Official

We have received your concern and apologise for the frustrations incurred. Kindly be advise that as per Edcon policies we do not use discount vouchers in conjunction with the sale items , we apologize again for the frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.

Edgars
Edgars's reply30 Jan 2017, 09:10
Official

We have received your concern and apologise for the frustrations incurred. Kindly be advise that as per Edcon policies we do not use discount vouchers in conjunction with the sale items , we apologize again for the frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.