How not to treat a customer.

For a while now I have been fighting with edgars to update my thank u points whenever I refuel at the engen garage. The sad thing is that I have to constantly tell them to update my points and then they dont do it. Its hard to fathom them ever "forgetting" to take their instalment on time, yet since this doesnt benefit them, they show their true colours.

After the service I continuously receive, it really comes as no surprise that they are about to retrench 13 000 employees and closing more than 1 000 stores. The service they render, you would be forgiven for thinking they want to shut up shop.

They are very unprofessional and if they continue along this trajectory, they can expect another customer to part ways. It is unheard of that a customer has to tell "trained" staff to do what they are employed to do.

Im so irritated by their cut and paste response which will inevitably include an insincere apology because rest assured, I will encounter the same problem next month just as has been the case every month for the last 6 months.