AM
Adele M

1 reviews | Active since Nov 2011

06 May 2015, 15:45

HOW MANY TIMES MUST I COMPLAIN

Righty, this has now been ongoing for years! I have complained about EDGARS on Hellopeter before and I was assured by a supervisor at the time that I will BE REMOVED FROM THEIR MARKETING LISTS. Month after month, I am still receiving calls and emails from Edgars.<br> <br> I am on the verge of CLOSING MY ACCOUNT if I receive one more call.<br> <br> This is outrageous. How many times can one person asked to be removed from the marketing list. You are now harassing me. I will be forced to take legal action if this happens one more time. Edgars is quick to black list a person if they miss one payment but when you ask to be removed from their marketing list month after month, year after year, they completely ignore you as you are just another number on their system.<br> <br> I have even registered with the DMA to get rid of Edgars marketing calls and emails and NOTHING IS WORKING.<br> <br> I have been calm and very patient, but it's now come to a point where I actually cant take it anymore.<br> <br> Either sort this out NOW or I will take this matter further.

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Replies (1)
Edgars
Edgars's reply08 May 2015, 10:32
Official
Hello Adele88,

Our attempts to contacted you today at 10:26 have been unsuccessful. We have removed your details from our data base however you will still be receiving calls and sms's for the next 30 days as our listings are done in advance thereafter it will stop completely.

We must apologise for the inconvenience and frustration caused. Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
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