How long does it take to sort an issue out.
<p>I was double charged on my account in April for a transaction in the V and a waterfront store. I queried with the manager at the time, to ensure it would not be a double transaction. She assured me it would not. And guess what, I look at my statement and see a double charge. My reference number is ********** 0035/go look up the rest of the story, I have made I don't know how many calls to no avail. Give me my money back please. I feel like starting to charge you for withholding my money from me, as I'm sure you are earning interest on my money. In total I have spent over an hour on the phone? I hope these calls are free.</p>
We have escalated the complaint to theEdgars V& A Waterfront management to address with regards being double charged in store. Kindly note that the store will have to follow policies as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
We have escalated the complaint to theEdgars V& A Waterfront management to address with regards being double charged in store. Kindly note that the store will have to follow policies as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
We have escalated the complaint to theEdgars V& A Waterfront management to address with regards being double charged in store. Kindly note that the store will have to follow policies as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
We have escalated the complaint to theEdgars V& A Waterfront management to address with regards being double charged in store. Kindly note that the store will have to follow policies as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,