TO
Tasneem O

1 reviews | Active since Oct 2012

21 Feb 2018, 15:03

How long does it take to FICA and unblock an account

I have Fica'd my account twice now and it still remains blocked. Both times i submitted all my documents at the Edgars in East Gate, and still my account remains blocked. The weird thing is that i can shop online using my Thank U Card but I can't shop instore. Can you please unblock my account so that i can shop instore also. It shouldn't be that hard to do.

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Replies (1)
Edgars
Edgars's reply21 Feb 2018, 15:12
Official

Thank you for making contact with us.

Please be advised your query is referred to our regional credit office to address. The team will revert back to you within the next 48 working hours to confirm the process you need to follow in order to have the card unblocked.

Please find below reference number for this query

***/GO

Kind Regards

Edcon Customer Experience Team