How hard is it is close my account????

How hard is it to close an account??

What is the purpose recording calls when no one can retrieve the recording??

I contacted Edgars on 29 Sept to close my account and was advised since it was in a credit balance, it will be closed. On 11 Oct, I get a statement advising I owe R33. I called the call centre on the 15/10 and dealt with a very rude consultant who said they will escalate the closure however I need to make payment. She also advised they cannot get the recording from the 29 Sept as it is very hard to pull recordings. I made the payment, called in on the 19/10 at 12:25 and my call was answered at 12:50, spoke to Tanisha who said there is no notes from my previous calls on the account however it is paid up so they will close it. I should have received a "pending" closure letter by the 22nd Oct which I did not get and that the closure will take 36 days. Like seriously, can this just be done already. Its very easy to give people accounts and sign people up but its a mission to get out of it.