LH
Lucia H
1 reviews | Active since Mar 2018
09 Jul 2020, 10:09
How do i get my account closed and resolved once and for all???
Good day team, I am reverting to Hello Peter as you have left me no option. I have sent countless emails, made numerous phone calls etc since the 16th of May to have my account closed. The account is paid in full but it has not been closed and i keep being charged a service fee. Please can someone assist me in getting this resolved, as I do not want this unresolved issue to effect my credit history. I know and understand that you are inundated with a whole lot of problems at the moment, and hate to air my frustrations on a social platform, but (and as mentioned), i am at my wits end. I await your feedback.
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Replies (2)LH
Lucia H's updateReviewer Update
16 Jul 2020, 10:12Hi guys,
It's been 4days since you stated you are investigating the matter and still no one has gotten back no me??
Ref no ***/GO
It's been 4days since you stated you are investigating the matter and still no one has gotten back no me??
Ref no ***/GO
LH
Lucia H's update16 Jul 2020, 10:12
Reviewer Update
Hi guys,
It's been 4days since you stated you are investigating the matter and still no one has gotten back no me??
Ref no ***/GO
It's been 4days since you stated you are investigating the matter and still no one has gotten back no me??
Ref no ***/GO
LH
Lucia H's updateReviewer Update
29 Jul 2020, 11:42Hi Edgars Team
I have been civil and patient up until now. But receiving threats of not paying my account for service charges you guys are (might i add INCORRECTLY) charging on a zero balance outstanding account, is LUDICROUS! Again i phoned your call centre, and again the phone was put down in my ear. Your reply above on 12 July where you indicted you will " investigate and revert with feedback" - was also just to shut me up. I've had enough now, fix it!!!
I have been civil and patient up until now. But receiving threats of not paying my account for service charges you guys are (might i add INCORRECTLY) charging on a zero balance outstanding account, is LUDICROUS! Again i phoned your call centre, and again the phone was put down in my ear. Your reply above on 12 July where you indicted you will " investigate and revert with feedback" - was also just to shut me up. I've had enough now, fix it!!!
LH
Lucia H's update29 Jul 2020, 11:42
Reviewer Update
Hi Edgars Team
I have been civil and patient up until now. But receiving threats of not paying my account for service charges you guys are (might i add INCORRECTLY) charging on a zero balance outstanding account, is LUDICROUS! Again i phoned your call centre, and again the phone was put down in my ear. Your reply above on 12 July where you indicted you will " investigate and revert with feedback" - was also just to shut me up. I've had enough now, fix it!!!
I have been civil and patient up until now. But receiving threats of not paying my account for service charges you guys are (might i add INCORRECTLY) charging on a zero balance outstanding account, is LUDICROUS! Again i phoned your call centre, and again the phone was put down in my ear. Your reply above on 12 July where you indicted you will " investigate and revert with feedback" - was also just to shut me up. I've had enough now, fix it!!!