How do Edgars survive?

Reading previous reviews I can understand why I'm having so much trouble closing my account. I settled my account in full during October and tried closing my account at their Walmer store. Was told this would take 30 days and advised to write to ***. , which I did and copied their Enquiries department. Received a reply from Edgars Enquiries on November 17, via a copy of an email they sent to the above email address requesting them to cancel all products on my account. Just received December statement showing that they are still charging the monthly service fee and insurance fees.