SJ
SHEREEZ J

1 reviews | Active since Feb 2017

22 Feb 2017, 14:24

How contradicting to the NCR EDCON

<p>I’m totally disgusted in the EDCON group , Edgars to be direct . My account was settled on 20/01/2014. When I went back to apply for credit in the year 2017 they said to me if had a code placed on my name by some Debt Councillor, they gave me contact details for these people, which i called they have no record of me being their client and I don’t even know who they are, and now they charging me a fee which is totally ridiculous because I never signed anything with them but Edgars has them listed as my debt counsellor so these are the only people that can remove this code EDCON apparently has placed on my account. To me its sounds like there could have been some working hand in hand to get money out of innocent clients between EDGARS and these so called debt counsellors. AS FAR AS I KNOW SHOULD ONE DEFAULT ON A PAYMENT IF PLACED UNDER DEBT REVIEW DEBT REVIEW WILL BE TERMINATED DUE TO DEFAULT IN PAYMENT IF THAT’S THE CASE . I HAVE NEVER PAID THESE PEOPLE FOR ANY SERVICE AND I DONT KNOW WHO THEY ARE, CAN YOU ASSIST IN THIS REGARD AS THIS IS FRUSTRATING BECAUSE I’VE BEEN SENT FROM PILLAR TO POST.</p>

0
Replies (1)
Edgars
Edgars's reply23 Feb 2017, 08:57
Official

Kindly be advised that the matter regarding the account enquiry has been sent to the accounts team for actioning. They will revert back directly to you. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.