How can this be right?

<p>I received my clearance letter from SSDA confirming that my account is paid in full.</p> <p>I received the updated statement confirming my balance R0 and credit available R12487, I phoned accounts and the same was confirmed.</p> <p>So I went to edgars in alberton city to see what is wrong with my card, they phone “customer service” and I spoke to a very arrogant person called “Siyanda” he told me that my account is closed and that I WILL HAVE TO REAPPLY!!!! Which is a complete contradiction to what was communicated on my statement and from accounts. So either he just didn’t feel like assisting me because it was almost going home time or he is just ***********. But the tone that he spoke to me with told me everything.</p> <p>No one provided me with me communication or anything in writing confirming that they are just closing my account!</p> <p> I went online and it said I ALREADY HAVE AN ACCOUNT! How must I “reapply” if I already have an account!!???</p> <p> I don’t feel that I have been treated fairly, I have had this account since I was 19 years old! </p> <p> I want someone competent to look into this matter NOW and I want feedback today</p>