horror at edcon

I recently called your callcentre to try and settle an account that was handed over,the ladyi spoke to Siphelele Zungu was the worst and most rude agent i ever spoke to.She was unwilling to help and was very rude to the point that when i advised her she didnt understand my query she threatened to drop the call on me,of which i advised her that was uncalled for as i was not verbally abusive nor was i shouting for her to drop my call,she then told me that she cant keep on explaining the same thing to me and would transfer me to another agent of which i refused,she then went quiet and put me on mute for the remainder of the call.I am shocked as the calls are recorded and that such agents are even hired and allowed to talk to clients.If ever this is the kind of service rendered by Edcon i will keep my wallet to mysel and spend at other stores.