Horrific service received from staff and manager at Edgars The Glen Mall

On sunday the 9th of September 2018, I was shopping at Edgars at the Glen Mall. I was with my 3 year old daughter. I experienced the worst service ever at this store and to think i traveled all that way as i wasn't able to complete my shopping the day before due to my situation.

My first experience of bad service was at the till when the cashier didn't even greet or smile.

My second experience was having to hear the cashier who was assisting me whine and complain to the other cashier about how other staff members get to cash up early and leave early and nothing is said and she was left behind to cash up and finish late.

My third experience of bad service was when i had selected a baby item that was on sale, the cashier said it didn't have a price tag and tossed it aside, when i asked if there's no way she could check for the price using the bar code or something because i really liked the item, she abruptly said no and continued to scan my other items.

My fourth experience of bad service is when i had finished paying and didn't notice that there were 2 items hanging on my trolley that i hadn't paid for, this i only realized after the security guard had brought it to my attention. I was more than willing to pay for it as i had already made a purchase of over a R1000 in cash, but i was told that all the tills were closed and no one could help me. I even asked the manager and all he could say was that he could not fetch people from outside to cash this up for me and he himself as the manager would not be able to assist me. The other security guard went as far as taking the items off my trolley and struggled with my 3 year old daughter who held on and cried for the items which she saw were hers.

The fourth experience was most disturbing because it could've been avoided by simply keeping a till open up until a point where there was NO more customers left in the store, just like other stores and even restaurants do.

As a 7 month pregnant woman with a 3 year old toddler and a customer who actually spent a generous amount of money at the store (not just window shopping) i expected to be treated with more appropriately than being literally being kicked out of the store.