Horrific service at Cellphone counters

After 3 months it took to repair my cellphone and various complaints- Finrite decided its irreparable and gave me R8000 to buy a new phone from Edgars woodlands where I handed in my phone. I took of from work and drove the 75km to Woodlands to buy a new phone. In the store they told me they only have phones to the value of R2500. I f i buy one of these phone I forfeit the rest of the money. They send me to Menlyn Edgars. At Menlyn the people working at the phones waited for me to ask them for service, there wasn't any. I asked them for A sony Z3,Samsung A7 or I phone 5s. They didnt have any of these phones. They then said I should go to Edgars Sandton. I then decided on the Samsung S6. The lady said she doesnt think there is stock- I had to ask her to go and look. She came back and said only a white one. She could not show me what it looked like because they dont have samples. She send me to Vodacom. After vodacom I decided to take the phone. She then ask me to complete the forms while she phones Woodlands Edgars for permission to sell to me. After 10 minutes she gave my Edgars card back and told me that Woodlans does not aswer there phone so she cant help me. 5 hours wasted again.