AA
Aziz A

1 reviews | Active since May 2012

20 Sept 2016, 18:51

HORRIFIC SERVICE

<p>For the past two months my statement says i could qualify for a credit limit increase and i need to send an email with bank statements and payslips to ********** <p>I do that and my email gets read but no one calls me back.</p> <p>If you dont wish to grant me a credit limit increase than remove it from my statement</p> <p>You read my emails but no one gets back to me</p> <p>I am sure you dont even know what is Hellopeter as if you did you would treat customers with the service i deserve.</p> <p>Can someone also tell me what is up with my account. On the 3rd of August i made a payment of R1000 into my account. Which should have made me not have an amount to pay at the end of August but yesterday i was told i owe R527??????</p>

0
Replies (2)
Edgars
Edgars's reply21 Sept 2016, 10:04
Official

Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience regarding your account. Please be advised we have raised your concerns with our accounts department , you will be receiving feedback shortly.

We must apologise for the inconvenience and frustration caused in the matter.

Your reference number is ***/GO.

Kind Regards
Customer Experience team
***

AA
Aziz A's update22 Sept 2016, 22:02
Reviewer Update

24 hours later and still no response???????