1 reviews | Active since Jan 2018
horrific service
My parents both 70 yrs of age mentioned to me today how they struggling for the call centre from Edgards to return their call since last week Friday. They were told by Edgards/Hollard they were going to be called back but with no success. It's Wednesday today and still nothing. I find this grossly unprofessional and extremely poor practice to say the least. They have invested with their little pension money they earn with Edgars funeral fund. Is this what Edgards does with the seniors of this country who donated their work, time and knowledge to the country. Please could you make urgent contact with my Dad Martin Phillips ********** 668
Thank you for bringing this matter to our attention. Please be advsied that we have tried searching for an account number using both the contacts and email address to no success. In addition we have tried calling your dad to no avail as we require the account number and the nature of the actual query in order to assist .We apologise for any inconvenience caused .
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Kind regards
The Edgar's Customer Experience Team
Thank you for bringing this matter to our attention. Please be advsied that we have tried searching for an account number using both the contacts and email address to no success. In addition we have tried calling your dad to no avail as we require the account number and the nature of the actual query in order to assist .We apologise for any inconvenience caused .
***/GO
Kind regards
The Edgar's Customer Experience Team